Accessibility statement

Last updated: November 10, 2026

Our commitment

OsteoIQ wants everyone to be able to read about, choose and order our tests on osteoiq.com, including people who use a keyboard instead of a mouse, a screen reader, voice control or magnification, and people with low vision, hearing loss or difficulty with movement or concentration. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. This is the goal we work towards; we do not claim that every page meets it yet.

What we have done

In October 2026 we had the website checked against WCAG 2.2 Level AA, including how it works with a keyboard, how it reads with a screen reader, the colours, the text sizes and the moving parts. On November 10, 2026 we released an updated version of the site that fixes what the check found in our own pages. Among other things:

  • You can use every page with a keyboard, and a clear outline shows where you are.
  • Buttons, links and form fields have names that screen readers can read.
  • Text and buttons stand out clearly from their background.
  • The moving logo strip in the footer has a pause button.
  • Pages fit the screen when you zoom in or use a phone.
  • Each page has one clear heading order.
  • Images that carry information have a text description.

What is not finished yet

We know about these remaining problems and are working on them, some with the companies that provide parts of our site:

  • The newsletter sign-up window can open on its own after a few seconds and move your keyboard focus, and the newsletter field in the footer has no visible label.
  • In the shopping cart panel, the headings skip a level and keyboard focus is lost after you remove an item.
  • In some regions, the cookie notice can cover a control that has keyboard focus until you answer it.
  • The text on the members-only page banner can be hard to read on its background.
  • The checkout pages are provided by Shopify and were not part of our check.
  • We have not yet tested the site with people who use assistive technology.

Tell us about a problem

If any part of our website is hard to use, stops you from finding information or from placing an order, please tell us. We want to know, and we will help you complete your order by email or phone.

Please tell us which page you were on, what you were trying to do and what happened, and which browser or assistive technology you use. We will get back to you as soon as we can.